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Customer Guarantees

 

12 Month Quality Guarantee

All products sold at Individual Eyecare conform to the highest standards of quality and workmanship. If within 12 months you have any damage relating to material or production defects, then you can come back in with your spectacles and we will repair or replace them free of charge.   All our spectacles come with a written warranty card, microfiber cleaning cloth and lens spray bottle. The lens spray bottle can be refilled at any time   for a small minimal cost.  

Life Long Service Guarantee

At Individual Eyecare you can always come in and have your glasses adjusted or professionally cleaned. This service is free of charge for the life of your glasses.

We look after you Guarantee

At Individual Eye care we promise to deliver you glasses promptly and ensure they meet the highest optical standards. You will always get the full benefit of receiving advice from qualified optical dispensers and optometrists on a one to one basis. A sms text will notify of your appointment time and when your glasses are ready. Our staff will ensure that the glasses are fitting you perfectly and that the vision is crystal clear. Contact lenses can often be delivered within 24 hours of order or even on the day if your prescription is in stock. All sunglasses purchased are professionally adjusted and fitted to your face, a service that is not provided at other sunglass outlets. You will receive a courtesy call after collection of your spectacles to ensure your complete satisfaction. Most of all we promise that you will look and feel great.

Copyright 2009 Individual Eyecare